Desk Trace
฿14,800 per person
For senior agents who want the morning ritual without a full cohort calendar.
- Recorded walkthrough of event vocabulary
- One 45-minute live clinic
- Workbook for tagging hygiene
- Access to two journal deep-dives
Shift Compass
฿36,200 per person
The six-week Telemetry for Support Leads programme, limited to twelve seats.
- Six live sessions, English, late Bangkok afternoon
- Written critique on two briefing drafts
- Role-play with a product counterpart
- Alumni office hour for three months
Observatory Residency
฿79,500 up to 8 people
A private run for one support org. We work on your actual event names and weekend coverage.
- Discovery call with CS and product
- Four facilitated workshops on-site or remote
- A floor-specific trace playbook
- 30-day written follow-up
Fees are in Thai baht and exclude VAT where it applies. Travel for on-site residencies outside Bangkok is quoted separately. We do not process cards on this site. See refunds for pauses and withdrawals.